{ "article": { "LEGIARTI000023985678": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L122-1", "ETAT": "MODIFIE", "TYPE": "AUTONOME", "DATE_FIN": "2013-04-17", "DATE_DEBUT": "2011-06-01" } }, "META_COMMUN": { "ID": "LEGIARTI000023985678", "URL": "article/LEGI/ARTI/00/00/23/98/56/LEGIARTI000023985678.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000006628266", "@num": "43-1", "#text": "Loi n°2000-108 du 10 février 2000 - art. 43-1 (Ab), alinéa 1 à alinéa 3", "@sens": "source", "@cidtexte": "JORFTEXT000000750321", "@nortexte": "ECOX9800166L", "@numtexte": "2000-108", "@typelien": "CONCORDANCE", "@naturetexte": "LOI", "@datesignatexte": "2000-02-10" }, { "@id": "LEGIARTI000023977706", "@num": "Annexe", "#text": "Ordonnance n° 2011-504 du 9 mai 2011 - art. (V)", "@sens": "source", "@cidtexte": "JORFTEXT000023974937", "@nortexte": "INDR1111324R", "@numtexte": "2011-504", "@typelien": "CODIFICATION", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2011-05-09" }, { "@id": "LEGIARTI000023977706", "@num": "Annexe", "#text": "Ordonnance n°2011-504\n du 9 mai 2011 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000023974937", "@nortexte": "INDR1111324R", "@numtexte": "2011-504", "@typelien": "CREE", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2011-05-09" }, { "@id": "LEGITEXT000035046435", "#text": "Décret n°2017-1113 du 27 juin 2017 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035045988", "@nortexte": "ECOC1628769D", "@numtexte": "2017-1113", "@typelien": "CITATION", "@naturetexte": "DECRET", "@datesignatexte": "2017-06-27" }, { "@id": "LEGIARTI000050428062", "#text": "Décision n°16 quinquies du 19 octobre 2017 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035933506", "@nortexte": "MNEX1729892S", "@numtexte": "16 quinquies", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2017-10-19" }, { "@id": "LEGIARTI000050428259", "#text": "Décision n°127 du 25 septembre 2024 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000050309778", "@nortexte": "MNEX2426099S", "@numtexte": "127", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2024-09-25" }, { "@id": "LEGIARTI000036436292", "@num": "L152-6", "#text": "Code de l'énergie - art. L152-6 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000023986596", "@num": "L332-2", "#text": "Code de l'énergie - art. L332-2 (V)", "@sens": "source", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000023987025", "@num": "L442-2", "#text": "Code de l'énergie - art. L442-2 (V)", "@sens": "source", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000035053933", "@num": "R122-1", "#text": "Code de l'énergie - art. R122-1 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033189025", "@num": "R122-2", "#text": "Code de l'énergie - art. R122-2 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033033101", "@num": "R122-3", "#text": "Code de l'énergie - art. R122-3 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000042129593", "@num": "R741-1", "#text": "Code de l'énergie - art. R741-1 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000034731372", "@num": "D224-28", "#text": "Code de la consommation - art. D224-28 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000043214784", "@num": "L224-3", "#text": "Code de la consommation - art. L224-3 (VT)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000023985676", "@fin": "2999-01-01", "#text": "Section 1 : Le médiateur national de l'énergie", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985674", "@fin": "2999-01-01", "#text": "Chapitre II : La protection des consommateurs \nd'électricité et de gaz", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985541", "@fin": "2999-01-01", "#text": "TITRE II : LES OBLIGATIONS DE SERVICE PUBLIC ET LA PROTECTION DES CONSOMMATEURS", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985172", "@fin": "2999-01-01", "#text": "LIVRE IER : L'ORGANISATION GÉNÉRALE DU SECTEUR DE L'ÉNERGIE", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023989452", "@fin": "2999-01-01", "#text": "Partie législative", "@debut": "2011-06-01" } ] }, "@cid": "LEGITEXT000023983208", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de l'énergie", "@debut": "2011-06-01", "@id_txt": "LEGITEXT000023983208", "@c_titre_court": "Code de l'énergie" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000023985678", "@fin": "2013-04-17", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2011-06-01", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000027319601", "@fin": "2015-08-19", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2013-04-17", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031069687", "@fin": "2015-08-22", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-19", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031089800", "@fin": "2016-07-01", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-22", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000035131896", "@fin": "2021-08-25", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2016-07-01", "@origine": "LEGI" } }, { "@etat": "VIGUEUR", "LIEN_ART": { "@id": "LEGIARTI000043976492", "@fin": "2999-01-01", "@num": "L122-1", "@etat": "VIGUEUR", "@debut": "2021-08-25", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

\n
Le médiateur national de l'énergie est chargé de recommander des solutions aux litiges entre les consommateurs et les fournisseurs d'électricité ou de gaz naturel et de participer à l'information des consommateurs d'électricité ou de gaz naturel sur leurs droits.
Il ne peut être saisi que de litiges nés de l'exécution des contrats mentionnés à la section 12 du chapitre Ier du titre II du livre Ier du code de la consommation ou aux articles L. 332-2 et L. 442-2 du présent code et qui ont déjà fait l'objet d'une réclamation écrite préalable du consommateur auprès du fournisseur concerné, qui n'a pas permis de régler le différend dans un délai fixé par voie réglementaire.
Il est saisi directement et gratuitement par le consommateur ou son mandataire. Il formule sa recommandation dans un délai fixé par voie réglementaire et motive sa réponse. Sa saisine suspend la prescription des actions en matière civile et pénale pendant ce délai.

" } }, "LEGIARTI000027319601": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L122-1", "ETAT": "MODIFIE", "TYPE": "AUTONOME", "DATE_FIN": "2015-08-19", "DATE_DEBUT": "2013-04-17" } }, "META_COMMUN": { "ID": "LEGIARTI000027319601", "URL": "article/LEGI/ARTI/00/00/27/31/96/LEGIARTI000027319601.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000006628266", "@num": "43-1", "#text": "Loi n°2000-108 du 10 février 2000 - art. 43-1 (Ab), alinéa 1 à alinéa 3", "@sens": "source", "@cidtexte": "JORFTEXT000000750321", "@nortexte": "ECOX9800166L", "@numtexte": "2000-108", "@typelien": "CONCORDANCE", "@naturetexte": "LOI", "@datesignatexte": "2000-02-10" }, { "@id": "JORFARTI000019283478", "@num": "51", "#text": "LOI n° 2008-776 du 4 août 2008 - art. 51", "@sens": "source", "@cidtexte": "JORFTEXT000019283050", "@nortexte": "ECEX0808477L", "@numtexte": "2008-776", "@typelien": "CITATION", "@naturetexte": "LOI", "@datesignatexte": "2008-08-04" }, { "@id": "LEGIARTI000023977706", "@num": "Annexe", "#text": "Ordonnance n° 2011-504 du 9 mai 2011 - art. (V)", "@sens": "source", "@cidtexte": "JORFTEXT000023974937", "@nortexte": "INDR1111324R", "@numtexte": "2011-504", "@typelien": "CODIFICATION", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2011-05-09" }, { "@id": "LEGIARTI000027310957", "@num": "8", "#text": "LOI n°2013-312\n du 15 avril 2013 - art. 8", "@sens": "cible", "@cidtexte": "JORFTEXT000027310001", "@nortexte": "DEVX1234078L", "@numtexte": "2013-312", "@typelien": "MODIFIE", "@naturetexte": "LOI", "@datesignatexte": "2013-04-15" }, { "@id": "LEGITEXT000035046435", "#text": "Décret n°2017-1113 du 27 juin 2017 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035045988", "@nortexte": "ECOC1628769D", "@numtexte": "2017-1113", "@typelien": "CITATION", "@naturetexte": "DECRET", "@datesignatexte": "2017-06-27" }, { "@id": "LEGIARTI000050428062", "#text": "Décision n°16 quinquies du 19 octobre 2017 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035933506", "@nortexte": "MNEX1729892S", "@numtexte": "16 quinquies", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2017-10-19" }, { "@id": "LEGIARTI000050428259", "#text": "Décision n°127 du 25 septembre 2024 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000050309778", "@nortexte": "MNEX2426099S", "@numtexte": "127", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2024-09-25" }, { "@id": "LEGIARTI000036436292", "@num": "L152-6", "#text": "Code de l'énergie - art. L152-6 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000035053933", "@num": "R122-1", "#text": "Code de l'énergie - art. R122-1 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033189025", "@num": "R122-2", "#text": "Code de l'énergie - art. R122-2 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033033101", "@num": "R122-3", "#text": "Code de l'énergie - art. R122-3 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000042129593", "@num": "R741-1", "#text": "Code de l'énergie - art. R741-1 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000034731372", "@num": "D224-28", "#text": "Code de la consommation - art. D224-28 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000043214784", "@num": "L224-3", "#text": "Code de la consommation - art. L224-3 (VT)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000023985676", "@fin": "2999-01-01", "#text": "Section 1 : Le médiateur national de l'énergie", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985674", "@fin": "2999-01-01", "#text": "Chapitre II : La protection des consommateurs \nd'électricité et de gaz", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985541", "@fin": "2999-01-01", "#text": "TITRE II : LES OBLIGATIONS DE SERVICE PUBLIC ET LA PROTECTION DES CONSOMMATEURS", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985172", "@fin": "2999-01-01", "#text": "LIVRE IER : L'ORGANISATION GÉNÉRALE DU SECTEUR DE L'ÉNERGIE", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023989452", "@fin": "2999-01-01", "#text": "Partie législative", "@debut": "2011-06-01" } ] }, "@cid": "LEGITEXT000023983208", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de l'énergie", "@debut": "2011-06-01", "@id_txt": "LEGITEXT000023983208", "@c_titre_court": "Code de l'énergie" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000023985678", "@fin": "2013-04-17", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2011-06-01", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000027319601", "@fin": "2015-08-19", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2013-04-17", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031069687", "@fin": "2015-08-22", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-19", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031089800", "@fin": "2016-07-01", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-22", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000035131896", "@fin": "2021-08-25", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2016-07-01", "@origine": "LEGI" } }, { "@etat": "VIGUEUR", "LIEN_ART": { "@id": "LEGIARTI000043976492", "@fin": "2999-01-01", "@num": "L122-1", "@etat": "VIGUEUR", "@debut": "2021-08-25", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

Le médiateur national de l'énergie est chargé de recommander des solutions aux litiges entre les consommateurs et les fournisseurs ou les gestionnaires de réseau de distribution d'électricité ou de gaz naturel et de participer à l'information des consommateurs d'électricité ou de gaz naturel sur leurs droits.

Il ne peut être saisi que de litiges nés de l'exécution des contrats conclus par un consommateur non professionnel ou par un consommateur professionnel appartenant à la catégorie des microentreprises mentionnée à l'article 51 de la loi n° 2008-776 du 4 août 2008 de modernisation de l'économie. Ces contrats doivent avoir déjà fait l'objet d'une réclamation écrite préalable du consommateur auprès du fournisseur ou du distributeur concerné, qui n'a pas permis de régler le différend dans un délai fixé par voie réglementaire.

Il est saisi directement et gratuitement par le consommateur ou son mandataire. Il formule sa recommandation dans un délai fixé par voie réglementaire et motive sa réponse. Sa saisine suspend la prescription des actions en matière civile et pénale pendant ce délai.

" } }, "LEGIARTI000031069687": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L122-1", "ETAT": "MODIFIE", "TYPE": "AUTONOME", "DATE_FIN": "2015-08-22", "DATE_DEBUT": "2015-08-19" } }, "META_COMMUN": { "ID": "LEGIARTI000031069687", "URL": "article/LEGI/ARTI/00/00/31/06/96/LEGIARTI000031069687.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000006628266", "@num": "43-1", "#text": "Loi n°2000-108 du 10 février 2000 - art. 43-1 (Ab), alinéa 1 à alinéa 3", "@sens": "source", "@cidtexte": "JORFTEXT000000750321", "@nortexte": "ECOX9800166L", "@numtexte": "2000-108", "@typelien": "CONCORDANCE", "@naturetexte": "LOI", "@datesignatexte": "2000-02-10" }, { "@id": "JORFARTI000019283478", "@num": "51", "#text": "LOI n° 2008-776 du 4 août 2008 - art. 51", "@sens": "source", "@cidtexte": "JORFTEXT000019283050", "@nortexte": "ECEX0808477L", "@numtexte": "2008-776", "@typelien": "CITATION", "@naturetexte": "LOI", "@datesignatexte": "2008-08-04" }, { "#text": "Ordonnance n° 2011-504 du 9 mai 2011 - art. (V)", "@sens": "source", "@cidtexte": "JORFTEXT000023974937", "@typelien": "CODIFICATION" }, { "@id": "LEGIARTI000031048275", "@num": "185", "#text": "LOI n°2015-992 du 17 août 2015 - art. 185", "@sens": "cible", "@cidtexte": "JORFTEXT000031044385", "@nortexte": "DEVX1413992L", "@numtexte": "2015-992", "@typelien": "MODIFIE", "@naturetexte": "LOI", "@datesignatexte": "2015-08-17" }, { "@id": "LEGITEXT000035046435", "#text": "Décret n°2017-1113 du 27 juin 2017 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035045988", "@nortexte": "ECOC1628769D", "@numtexte": "2017-1113", "@typelien": "CITATION", "@naturetexte": "DECRET", "@datesignatexte": "2017-06-27" }, { "@id": "LEGIARTI000050428062", "#text": "Décision n°16 quinquies du 19 octobre 2017 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035933506", "@nortexte": "MNEX1729892S", "@numtexte": "16 quinquies", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2017-10-19" }, { "@id": "LEGIARTI000050428259", "#text": "Décision n°127 du 25 septembre 2024 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000050309778", "@nortexte": "MNEX2426099S", "@numtexte": "127", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2024-09-25" }, { "@id": "LEGIARTI000036436292", "@num": "L152-6", "#text": "Code de l'énergie - art. L152-6 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000035053933", "@num": "R122-1", "#text": "Code de l'énergie - art. R122-1 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033189025", "@num": "R122-2", "#text": "Code de l'énergie - art. R122-2 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033033101", "@num": "R122-3", "#text": "Code de l'énergie - art. R122-3 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000042129593", "@num": "R741-1", "#text": "Code de l'énergie - art. R741-1 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000034731372", "@num": "D224-28", "#text": "Code de la consommation - art. D224-28 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000043214784", "@num": "L224-3", "#text": "Code de la consommation - art. L224-3 (VT)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000023985676", "@fin": "2999-01-01", "#text": "Section 1 : Le médiateur national de l'énergie", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985674", "@fin": "2999-01-01", "#text": "Chapitre II : La protection des consommateurs \nd'électricité et de gaz", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985541", "@fin": "2999-01-01", "#text": "TITRE II : LES OBLIGATIONS DE SERVICE PUBLIC ET LA PROTECTION DES CONSOMMATEURS", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985172", "@fin": "2999-01-01", "#text": "LIVRE IER : L'ORGANISATION GÉNÉRALE DU SECTEUR DE L'ÉNERGIE", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023989452", "@fin": "2999-01-01", "#text": "Partie législative", "@debut": "2011-06-01" } ] }, "@cid": "LEGITEXT000023983208", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de l'énergie", "@debut": "2011-06-01", "@id_txt": "LEGITEXT000023983208", "@c_titre_court": "Code de l'énergie" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000023985678", "@fin": "2013-04-17", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2011-06-01", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000027319601", "@fin": "2015-08-19", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2013-04-17", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031069687", "@fin": "2015-08-22", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-19", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031089800", "@fin": "2016-07-01", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-22", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000035131896", "@fin": "2021-08-25", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2016-07-01", "@origine": "LEGI" } }, { "@etat": "VIGUEUR", "LIEN_ART": { "@id": "LEGIARTI000043976492", "@fin": "2999-01-01", "@num": "L122-1", "@etat": "VIGUEUR", "@debut": "2021-08-25", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

Les entreprises concernées par les litiges prévus au premier alinéa sont tenues d'informer leurs clients de l'existence et des modalités de saisine du médiateur national de l'énergie, en particulier dans les réponses aux réclamations qu'elles reçoivent.

" } }, "LEGIARTI000031089800": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L122-1", "ETAT": "MODIFIE", "TYPE": "AUTONOME", "DATE_FIN": "2016-07-01", "DATE_DEBUT": "2015-08-22" } }, "META_COMMUN": { "ID": "LEGIARTI000031089800", "URL": "article/LEGI/ARTI/00/00/31/08/98/LEGIARTI000031089800.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000006628266", "@num": "43-1", "#text": "Loi n°2000-108 du 10 février 2000 - art. 43-1 (Ab), alinéa 1 à alinéa 3", "@sens": "source", "@cidtexte": "JORFTEXT000000750321", "@nortexte": "ECOX9800166L", "@numtexte": "2000-108", "@typelien": "CONCORDANCE", "@naturetexte": "LOI", "@datesignatexte": "2000-02-10" }, { "@id": "JORFARTI000019283478", "@num": "51", "#text": "LOI n° 2008-776 du 4 août 2008 - art. 51", "@sens": "source", "@cidtexte": "JORFTEXT000019283050", "@nortexte": "ECEX0808477L", "@numtexte": "2008-776", "@typelien": "CITATION", "@naturetexte": "LOI", "@datesignatexte": "2008-08-04" }, { "#text": "Ordonnance n° 2011-504 du 9 mai 2011 - art. (V)", "@sens": "source", "@cidtexte": "JORFTEXT000023974937", "@typelien": "CODIFICATION" }, { "@id": "LEGIARTI000031076044", "@num": "6", "#text": "ORDONNANCE n° 2015-1033 du 20 août 2015 - art. 6", "@sens": "cible", "@cidtexte": "JORFTEXT000031070940", "@nortexte": "EINC1512728R", "@numtexte": "2015-1033", "@typelien": "MODIFIE", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2015-08-20" }, { "@id": "LEGITEXT000035046435", "#text": "Décret n°2017-1113 du 27 juin 2017 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035045988", "@nortexte": "ECOC1628769D", "@numtexte": "2017-1113", "@typelien": "CITATION", "@naturetexte": "DECRET", "@datesignatexte": "2017-06-27" }, { "@id": "LEGIARTI000050428062", "#text": "Décision n°16 quinquies du 19 octobre 2017 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035933506", "@nortexte": "MNEX1729892S", "@numtexte": "16 quinquies", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2017-10-19" }, { "@id": "LEGIARTI000050428259", "#text": "Décision n°127 du 25 septembre 2024 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000050309778", "@nortexte": "MNEX2426099S", "@numtexte": "127", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2024-09-25" }, { "@id": "LEGISCTA000031076278", "#text": "Code de la consommation", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000031076294", "@num": "L152-2", "#text": "Code de la consommation - art. L152-2 (V)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000036436292", "@num": "L152-6", "#text": "Code de l'énergie - art. L152-6 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000035053933", "@num": "R122-1", "#text": "Code de l'énergie - art. R122-1 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033189025", "@num": "R122-2", "#text": "Code de l'énergie - art. R122-2 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033033101", "@num": "R122-3", "#text": "Code de l'énergie - art. R122-3 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000042129593", "@num": "R741-1", "#text": "Code de l'énergie - art. R741-1 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000034731372", "@num": "D224-28", "#text": "Code de la consommation - art. D224-28 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000043214784", "@num": "L224-3", "#text": "Code de la consommation - art. L224-3 (VT)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000023985676", "@fin": "2999-01-01", "#text": "Section 1 : Le médiateur national de l'énergie", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985674", "@fin": "2999-01-01", "#text": "Chapitre II : La protection des consommateurs \nd'électricité et de gaz", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985541", "@fin": "2999-01-01", "#text": "TITRE II : LES OBLIGATIONS DE SERVICE PUBLIC ET LA PROTECTION DES CONSOMMATEURS", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985172", "@fin": "2999-01-01", "#text": "LIVRE IER : L'ORGANISATION GÉNÉRALE DU SECTEUR DE L'ÉNERGIE", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023989452", "@fin": "2999-01-01", "#text": "Partie législative", "@debut": "2011-06-01" } ] }, "@cid": "LEGITEXT000023983208", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de l'énergie", "@debut": "2011-06-01", "@id_txt": "LEGITEXT000023983208", "@c_titre_court": "Code de l'énergie" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000023985678", "@fin": "2013-04-17", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2011-06-01", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000027319601", "@fin": "2015-08-19", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2013-04-17", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031069687", "@fin": "2015-08-22", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-19", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031089800", "@fin": "2016-07-01", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-22", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000035131896", "@fin": "2021-08-25", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2016-07-01", "@origine": "LEGI" } }, { "@etat": "VIGUEUR", "LIEN_ART": { "@id": "LEGIARTI000043976492", "@fin": "2999-01-01", "@num": "L122-1", "@etat": "VIGUEUR", "@debut": "2021-08-25", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

Le médiateur national de l'énergie est chargé de recommander des solutions aux litiges entre les personnes physiques ou morales et les entreprises du secteur de l'énergie et de participer à l'information des consommateurs d'énergie sur leurs droits. Il accomplit sa mission de médiation de la consommation dans les conditions prévues au titre V du livre Ier du code de la consommation. Néanmoins, par dérogation au c de l'article L. 152-2 de ce code, la saisine d'un autre médiateur ne fait pas obstacle au traitement d'un litige de consommation par le Médiateur national de l'énergie, dès lors que l'objet de ce litige relève de son champ de compétences.

" } }, "LEGIARTI000035131896": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L122-1", "ETAT": "MODIFIE", "TYPE": "AUTONOME", "DATE_FIN": "2021-08-25", "DATE_DEBUT": "2016-07-01" } }, "META_COMMUN": { "ID": "LEGIARTI000035131896", "URL": "article/LEGI/ARTI/00/00/35/13/18/LEGIARTI000035131896.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000006628266", "@num": "43-1", "#text": "Loi n°2000-108 du 10 février 2000 - art. 43-1 (Ab), alinéa 1 à alinéa 3", "@sens": "source", "@cidtexte": "JORFTEXT000000750321", "@nortexte": "ECOX9800166L", "@numtexte": "2000-108", "@typelien": "CONCORDANCE", "@naturetexte": "LOI", "@datesignatexte": "2000-02-10" }, { "@id": "JORFARTI000019283478", "@num": "51", "#text": "LOI n° 2008-776 du 4 août 2008 - art. 51", "@sens": "source", "@cidtexte": "JORFTEXT000019283050", "@nortexte": "ECEX0808477L", "@numtexte": "2008-776", "@typelien": "CITATION", "@naturetexte": "LOI", "@datesignatexte": "2008-08-04" }, { "@id": "LEGIARTI000032216785", "@num": "2", "#text": "Ordonnance n°2016-301 du 14 mars 2016 - art. 2 (V)", "@sens": "source", "@cidtexte": "JORFTEXT000032209352", "@nortexte": "EINC1602822R", "@numtexte": "2016-301", "@typelien": "MODIFICATION", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2016-03-14" }, { "@id": "LEGITEXT000035046435", "#text": "Décret n°2017-1113 du 27 juin 2017 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035045988", "@nortexte": "ECOC1628769D", "@numtexte": "2017-1113", "@typelien": "CITATION", "@naturetexte": "DECRET", "@datesignatexte": "2017-06-27" }, { "@id": "LEGIARTI000050428062", "#text": "Décision n°16 quinquies du 19 octobre 2017 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035933506", "@nortexte": "MNEX1729892S", "@numtexte": "16 quinquies", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2017-10-19" }, { "@id": "LEGIARTI000050428259", "#text": "Décision n°127 du 25 septembre 2024 - art. (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000050309778", "@nortexte": "MNEX2426099S", "@numtexte": "127", "@typelien": "CITATION", "@naturetexte": "DECISION", "@datesignatexte": "2024-09-25" }, { "@id": "LEGIARTI000032223351", "@num": "L612-2", "#text": "Code de la consommation - art. L612-2 (V)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000036436292", "@num": "L152-6", "#text": "Code de l'énergie - art. L152-6 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000035053933", "@num": "R122-1", "#text": "Code de l'énergie - art. R122-1 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033189025", "@num": "R122-2", "#text": "Code de l'énergie - art. R122-2 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000033033101", "@num": "R122-3", "#text": "Code de l'énergie - art. R122-3 (Ab)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000042129593", "@num": "R741-1", "#text": "Code de l'énergie - art. R741-1 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000034731372", "@num": "D224-28", "#text": "Code de la consommation - art. D224-28 (VD)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000043214784", "@num": "L224-3", "#text": "Code de la consommation - art. L224-3 (VT)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000023985676", "@fin": "2999-01-01", "#text": "Section 1 : Le médiateur national de l'énergie", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985674", "@fin": "2999-01-01", "#text": "Chapitre II : La protection des consommateurs \nd'électricité et de gaz", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985541", "@fin": "2999-01-01", "#text": "TITRE II : LES OBLIGATIONS DE SERVICE PUBLIC ET LA PROTECTION DES CONSOMMATEURS", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023985172", "@fin": "2999-01-01", "#text": "LIVRE IER : L'ORGANISATION GÉNÉRALE DU SECTEUR DE L'ÉNERGIE", "@debut": "2011-06-01" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000023989452", "@fin": "2999-01-01", "#text": "Partie législative", "@debut": "2011-06-01" } ] }, "@cid": "LEGITEXT000023983208", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de l'énergie", "@debut": "2011-06-01", "@id_txt": "LEGITEXT000023983208", "@c_titre_court": "Code de l'énergie" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000023985678", "@fin": "2013-04-17", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2011-06-01", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000027319601", "@fin": "2015-08-19", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2013-04-17", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031069687", "@fin": "2015-08-22", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-19", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000031089800", "@fin": "2016-07-01", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2015-08-22", "@origine": "LEGI" } }, { "@etat": "MODIFIE", "LIEN_ART": { "@id": "LEGIARTI000035131896", "@fin": "2021-08-25", "@num": "L122-1", "@etat": "MODIFIE", "@debut": "2016-07-01", "@origine": "LEGI" } }, { "@etat": "VIGUEUR", "LIEN_ART": { "@id": "LEGIARTI000043976492", "@fin": "2999-01-01", "@num": "L122-1", "@etat": "VIGUEUR", "@debut": "2021-08-25", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

Le médiateur national de l'énergie est chargé de recommander des solutions aux litiges entre les personnes physiques ou morales et les entreprises du secteur de l'énergie et de participer à l'information des consommateurs d'énergie sur leurs droits. Il accomplit sa mission de médiation de la consommation dans les conditions prévues au titre Ier du livre VI du code de la consommation. Néanmoins, par dérogation au 3° de l'article L. 612-2 de ce code, la saisine d'un autre médiateur ne fait pas obstacle au traitement d'un litige de consommation par le Médiateur national de l'énergie, dès lors que l'objet de ce litige relève de son champ de compétences.

" } }, "LEGIARTI000043976492": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L122-1", "ETAT": "VIGUEUR", "TYPE": "AUTONOME", "DATE_FIN": "2999-01-01", "DATE_DEBUT": "2021-08-25" } }, "META_COMMUN": { "ID": "LEGIARTI000043976492", "URL": "article/LEGI/ARTI/00/00/43/97/64/LEGIARTI000043976492.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000006628266", "@num": "43-1", "#text": "Loi n°2000-108 du 10 février 2000 - art. 43-1 (Ab), alinéa 1 à alinéa 3", "@sens": "source", "@cidtexte": "JORFTEXT000000750321", "@nortexte": "ECOX9800166L", "@numtexte": "2000-108", "@typelien": "CONCORDANCE", "@naturetexte": "LOI", "@datesignatexte": "2000-02-10" }, { "@id": "JORFARTI000019283478", "@num": "51", "#text": "LOI n° 2008-776 du 4 août 2008 - art. 51", "@sens": "source", "@cidtexte": "JORFTEXT000019283050", "@nortexte": "ECEX0808477L", "@numtexte": "2008-776", "@typelien": "CITATION", "@naturetexte": "LOI", "@datesignatexte": "2008-08-04" }, { "@id": "LEGITEXT000035046435", "#text": "Décret n°2017-1113 du 27 juin 2017 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000035045988", "@nortexte": "ECOC1628769D", "@numtexte": "2017-1113", "@typelien": "CITATION", "@naturetexte": "DECRET", "@datesignatexte": "2017-06-27" }, { "@id": "LEGIARTI000050428062", "#text": "Décision n°16 quinquies du 19 octobre 2017 - art. 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Le médiateur national de l'énergie est chargé de recommander des solutions aux litiges entre les personnes physiques ou morales et les entreprises du secteur de l'énergie et de participer à l'information des consommateurs d'énergie sur leurs droits. Il accomplit sa mission de médiation de la consommation dans les conditions prévues au titre Ier du livre VI du code de la consommation. Néanmoins, par dérogation au 3° de l'article L. 612-2 de ce code, la saisine d'un autre médiateur ne fait pas obstacle au traitement d'un litige de consommation par le Médiateur national de l'énergie, dès lors que l'objet de ce litige relève de son champ de compétences.

Il ne peut être saisi que de litiges nés de l'exécution des contrats conclus par un consommateur non professionnel ou par un consommateur professionnel appartenant à la catégorie des microentreprises mentionnée à l'article 51 de la loi n° 2008-776 du 4 août 2008 de modernisation de l'économie, y compris les contrats comportant des stipulations afférentes à des opérations d'autoconsommation individuelle en application de l'article L. 315-1 du présent code. Ces contrats doivent avoir déjà fait l'objet d'une réclamation écrite préalable du consommateur auprès du fournisseur, du distributeur ou de l'acheteur concerné, qui n'a pas permis de régler le différend dans un délai fixé par voie réglementaire.

\n
" } } }, "article_lien": [ { "article_id": "LEGIARTI000043976492", "cible": true, "cidtexte": "JORFTEXT000035045988", "id": "LEGITEXT000035046435", "typelien": "CITATION" }, { "article_id": "LEGIARTI000027319601", "cible": true, "cidtexte": "JORFTEXT000035045988", "id": "LEGITEXT000035046435", "typelien": "CITATION" }, { "article_id": "LEGIARTI000035131896", "cible": true, "cidtexte": "JORFTEXT000035045988", "id": "LEGITEXT000035046435", "typelien": "CITATION" }, { "article_id": "LEGIARTI000031089800", "cible": true, "cidtexte": "JORFTEXT000035045988", "id": "LEGITEXT000035046435", "typelien": "CITATION" }, { "article_id": "LEGIARTI000031069687", "cible": true, "cidtexte": "JORFTEXT000035045988", "id": "LEGITEXT000035046435", "typelien": "CITATION" }, { "article_id": "LEGIARTI000023985678", "cible": true, "cidtexte": "JORFTEXT000035045988", "id": "LEGITEXT000035046435", "typelien": "CITATION" } ], "texte_version": { "LEGITEXT000035046435": { "META": { "META_SPEC": { "META_TEXTE_VERSION": { "ETAT": "VIGUEUR", "LIENS": { "LIEN": [ { "@id": "JORFARTI000031071027", "@num": "6", "#text": "ORDONNANCE n° 2015-1033 du 20 août 2015 - art. 6", "@sens": "source", "@cidtexte": "JORFTEXT000031070940", "@nortexte": "EINC1512728R", "@numtexte": "2015-1033", "@typelien": "CITATION", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2015-08-20" }, { "@id": "LEGITEXT000006069565", "#text": "Code de la consommation (V)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGITEXT000023983208", "#text": "Code de l'énergie (V)", "@sens": "source", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000023985678", "@num": "L122-1", "#text": "Code de l'énergie - art. L122-1 (M)", "@sens": "source", "@cidtexte": "LEGITEXT000023983208", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGITEXT000031366350", "#text": "Code des relations entre le public et l'administration (V)", "@sens": "source", "@cidtexte": "LEGITEXT000031366350", "@typelien": "CITATION", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "TITRE": "Décret n°2017-1113 du 27 juin 2017", "DATE_FIN": "2999-01-01", "TITREFULL": "Décret n° 2017-1113 du 27 juin 2017 relatif au processus de la médiation dans le secteur de l'énergie", "DATE_DEBUT": "2017-06-30" }, "META_TEXTE_CHRONICLE": { "CID": "JORFTEXT000035045988", "NOR": "ECOC1628769D", "NUM": "2017-1113", "DATE_PUBLI": "2017-06-29", "DATE_TEXTE": "2017-06-27", "NUM_SEQUENCE": 27, "ORIGINE_PUBLI": "JORF n°0151 du 29 juin 2017", "DERNIERE_MODIFICATION": "2017-06-30" } }, "META_COMMUN": { "ID": "LEGITEXT000035046435", "URL": "texte/version/LEGI/TEXT/00/00/35/04/64/LEGITEXT000035046435.xml", "NATURE": "DECRET", "ORIGINE": "LEGI" } }, "VISAS": { "CONTENU": "

\n
Le Premier ministre,
Sur le rapport du ministre d'Etat, ministre de la transition écologique et solidaire, et du ministre de l'économie et des finances,
Vu le code de la consommation, notamment ses articles L. 612-1 à L. 612-5 et R. 612-1 à R. 612-5 ;
Vu le code de l'énergie, notamment ses articles L. 122-1 et R. 122-1 ;
Vu le code des relations entre le public et l'administration, notamment son article L. 114-2 ;
Vu l'avis du Conseil supérieur de l'énergie en date du 31 janvier 2017 ;
Le Conseil d'Etat (section des finances) entendu,
Décrète :

" }, "SIGNATAIRES": { "CONTENU": "

Fait le 27 juin 2017.

Edouard Philippe

Par le Premier ministre :

Le ministre de l'économie et des finances,

Bruno Le Maire

Le ministre d'Etat, ministre de la transition écologique et solidaire,

Nicolas Hulot

" } } }, "textelr": { "LEGITEXT000035046435": { "META": { "META_SPEC": { "META_TEXTE_CHRONICLE": { "CID": "JORFTEXT000035045988", "NOR": "ECOC1628769D", "NUM": "2017-1113", "DATE_PUBLI": "2017-06-29", "DATE_TEXTE": "2017-06-27", "NUM_SEQUENCE": 27, "ORIGINE_PUBLI": "JORF n°0151 du 29 juin 2017", "DERNIERE_MODIFICATION": "2017-06-30" } }, "META_COMMUN": { "ID": "LEGITEXT000035046435", "URL": "texte/struct/LEGI/TEXT/00/00/35/04/64/LEGITEXT000035046435.xml", "NATURE": "DECRET", "ORIGINE": "LEGI" } }, "STRUCT": { "LIEN_ART": [ { "@id": "LEGIARTI000035046443", "@fin": "2999-01-01", "@num": "1", "@debut": "2999-01-01", "@origine": "LEGI" }, { "@id": "LEGIARTI000035046445", "@fin": "2999-01-01", "@num": "2", "@debut": "2999-01-01", "@origine": "LEGI" }, { "@id": "LEGIARTI000035046447", "@fin": "2999-01-01", "@num": "3", "@etat": "VIGUEUR", "@debut": "2017-06-30", "@origine": "LEGI" } ] }, "VERSIONS": { "VERSION": [ { "LIEN_TXT": { "@id": "JORFTEXT000035045988", "@fin": "2999-01-01", "@num": "2017-1113", "@debut": "2999-01-01" } }, { "@etat": "VIGUEUR", "LIEN_TXT": { "@id": "LEGITEXT000035046435", "@fin": "2999-01-01", "@num": "2017-1113", "@debut": "2017-06-30" } } ] } } }, "follow": [ "STRUCT.LIEN_SECTION_TA.@id", "STRUCTURE_TA.LIEN_SECTION_TA.@id", "TEXTEKALI", "TEXTELR" ], "id": "LEGITEXT000035046435", "liens_entrants": true }