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Lorsque la personne exerçant l'activité mentionnée à l'article L. 111-7-2 refuse la publication d'un avis, elle informe son auteur des motifs de refus par tout moyen approprié.

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Sans préjudice des obligations d'information prévues à l'article 19 de la loi n° 2004-575 du 21 juin 2004 pour la confiance dans l'économie numérique et aux articles L. 111-7 et L. 111-7-1 du présent code, toute personne physique ou morale dont l'activité consiste, à titre principal ou accessoire, à collecter, à modérer ou à diffuser des avis en ligne provenant de consommateurs est tenue de délivrer aux utilisateurs une information loyale, claire et transparente sur les modalités de publication et de traitement des avis mis en ligne.

Elle précise si ces avis font ou non l'objet d'un contrôle et, si tel est le cas, elle indique les caractéristiques principales du contrôle mis en œuvre.

Elle affiche la date de l'avis et ses éventuelles mises à jour.

Elle indique aux consommateurs dont l'avis en ligne n'a pas été publié les raisons qui justifient son rejet.

Elle met en place une fonctionnalité gratuite qui permet aux responsables des produits ou des services faisant l'objet d'un avis en ligne de lui signaler un doute sur l'authenticité de cet avis, à condition que ce signalement soit motivé.

Un décret, pris après avis de la Commission nationale de l'informatique et des libertés, fixe les modalités et le contenu de ces informations.

\n
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A créé les dispositions suivantes :

- Code de la consommation
\n Art. D111-16, Art. D111-17, Art. D111-18, Art. D111-19\n
\n

\n
" } } }, "article_lien": [ { "article_id": "LEGIARTI000033207118", "cible": true, "cidtexte": "LEGITEXT000006069565", "id": "LEGIARTI000035724940", "typelien": "CITATION" }, { "article_id": "LEGIARTI000035723771", "cible": false, "cidtexte": "LEGITEXT000006069565", "id": "LEGIARTI000035724940", "typelien": "CREE" } ], "follow": [ "LIENS.LIEN[@sens=cible,@typelien=CREATION].@id" ], "id": "LEGIARTI000035724940", "liens_entrants": true }

Article D111-19 AUTONOME TRANSFERE, en vigueur du 01/01/2018 au 09/07/2024 (Code de la consommation)