{ "article": { "LEGIARTI000024503339": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "36", "TYPE": "ENTIEREMENT_MODIF", "DATE_FIN": "2999-01-01", "DATE_DEBUT": "2999-01-01" } }, "META_COMMUN": { "ID": "LEGIARTI000024503339", "URL": "article/LEGI/ARTI/00/00/24/50/33/LEGIARTI000024503339.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000018047985", "@num": "L121-84-10", "#text": "Code de la consommation - art. L121-84-10 (T)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "TRANSFERE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000024506220", "@num": "L121-84-10", "#text": "Code de la consommation - art. L121-84-10 (VT)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "MODIFIE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000024504635", "@num": "L121-84-11", "#text": "Code de la consommation - art. L121-84-11 (VT)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CREE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000018047987", "@num": "L121-84-9", "#text": "Code de la consommation - art. L121-84-9 (T)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "TRANSFERE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000024506216", "@num": "L121-84-9", "#text": "Code de la consommation - art. L121-84-9 (VT)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "MODIFIE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000024503218", "@fin": "2999-01-01", "#text": "Chapitre II : Modifications du code de la consommation", "@debut": "2011-08-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000024503220", "@fin": "2999-01-01", "#text": "TITRE Ier : TRANSPOSITION DU NOUVEAU CADRE EUROPÉEN DES COMMUNICATIONS ÉLECTRONIQUES", "@debut": "2011-08-27" } ] }, "@cid": "JORFTEXT000024502658", "@nor": "INDX1116689R", "@num": "2011-1012", "@nature": "ORDONNANCE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Ordonnance n° 2011-1012 du 24 août 2011 relative aux communications électroniques", "@debut": "2999-01-01", "@id_txt": "JORFTEXT000024502658", "@c_titre_court": "Ordonnance n° 2011-1012 du 24 août 2011" }, { "@fin": "2999-01-01", "#text": "Ordonnance n° 2011-1012 du 24 août 2011 relative aux communications électroniques", "@debut": "2011-08-27", "@id_txt": "LEGITEXT000024503208", "@c_titre_court": "Ordonnance n° 2011-1012 du 24 août 2011" } ], "@ministere": "Ministère de l'économie, des finances et de l'industrie Industrie, énergie et économie numérique", "@date_publi": "2011-08-26", "@date_signature": "2011-08-24" } }, "VERSIONS": { "VERSION": [ { "LIEN_ART": { "@id": "LEGIARTI000024503339", "@fin": "2999-01-01", "@num": "36", "@debut": "2999-01-01", "@origine": "LEGI" } }, { "LIEN_ART": { "@id": "JORFARTI000024502883", "@fin": "2999-01-01", "@num": "36", "@debut": "2999-01-01", "@origine": "JORF" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "
A modifié les dispositions suivantes :

- Code de la consommation
\n Art. L121-84-9, Art. L121-84-10, Art. L121-84-11
\n

\n
\n
A modifié les dispositions suivantes :

- Code de la consommation
\n Art. L121-84-10\n
\n

\n
" } }, "LEGIARTI000018047985": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L121-84-10", "ETAT": "TRANSFERE", "TYPE": "AUTONOME", "DATE_FIN": "2011-08-27", "DATE_DEBUT": "2008-06-01" } }, "META_COMMUN": { "ID": "LEGIARTI000018047985", "URL": "article/LEGI/ARTI/00/00/18/04/79/LEGIARTI000018047985.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "NOTA": { "CONTENU": "

Loi n° 2008-3 du 3 janvier 2008, article 20 : Les articles L. 121-84-1 à L. 121-84-10 du code de la consommation entrent en vigueur le 1er juin 2008.

" }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000017959728", "@num": "19", "#text": "LOI n°2008-3 du 3 janvier 2008 - art. 19", "@sens": "cible", "@cidtexte": "JORFTEXT000017785995", "@nortexte": "ECEX0768213L", "@numtexte": "2008-3", "@typelien": "CREE", "@naturetexte": "LOI", "@datesignatexte": "2008-01-03" }, { "@id": "LEGIARTI000017959730", "@num": "20", "#text": "LOI n°2008-3 du 3 janvier 2008 - art. 20 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000017785995", "@nortexte": "ECEX0768213L", "@numtexte": "2008-3", "@typelien": "CITATION", "@naturetexte": "LOI", "@datesignatexte": "2008-01-03" }, { "@id": "LEGIARTI000024503339", "@num": "36", "#text": "Ordonnance n°2011-1012\n du 24 août 2011 - art. 36", "@sens": "cible", "@cidtexte": "JORFTEXT000024502658", "@nortexte": "INDX1116689R", "@numtexte": "2011-1012", "@typelien": "TRANSFERE", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2011-08-24" }, { "@id": "LEGIARTI000024504635", "@num": "L121-84-11", "#text": "Code de la consommation - art. L121-84-11 (VT)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CONCORDE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000006161828", "@fin": "2016-07-01", "#text": "Section 11 : Contrats de services de communications électroniques", "@debut": "2004-07-10" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006146556", "@fin": "2016-07-01", "#text": "Chapitre Ier : Pratiques commerciales réglementées", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006133621", "@fin": "2017-07-01", "#text": "Titre II : Pratiques commerciales", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006114371", "@fin": "2017-07-01", "#text": "Livre Ier : Information des consommateurs et formation des contrats", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006084133", "@fin": "2017-07-01", "#text": "Partie législative", "@debut": "1993-07-27" } ] }, "@cid": "LEGITEXT000006069565", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de la consommation", "@debut": "1993-07-27", "@id_txt": "LEGITEXT000006069565", "@c_titre_court": "Code de la consommation" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "TRANSFERE", "LIEN_ART": { "@id": "LEGIARTI000018047985", "@fin": "2011-08-27", "@num": "L121-84-10", "@etat": "TRANSFERE", "@debut": "2008-06-01", "@origine": "LEGI" } }, { "@etat": "ABROGE", "LIEN_ART": { "@id": "LEGIARTI000024506220", "@fin": "2016-07-01", "@num": "L121-84-10", "@etat": "ABROGE", "@debut": "2011-08-27", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

Lorsqu'ils proposent d'assurer la mise en relation à la suite de la fourniture d'un numéro de téléphone, les fournisseurs de renseignements téléphoniques ont l'obligation d'informer le consommateur du tarif de cette mise en relation. Cette information doit être fournie systématiquement et préalablement à l'acceptation expresse de l'offre de mise en relation par le consommateur.

" } }, "LEGIARTI000018047987": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L121-84-9", "ETAT": "TRANSFERE", "TYPE": "AUTONOME", "DATE_FIN": "2011-08-27", "DATE_DEBUT": "2008-06-01" } }, "META_COMMUN": { "ID": "LEGIARTI000018047987", "URL": "article/LEGI/ARTI/00/00/18/04/79/LEGIARTI000018047987.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "NOTA": { "CONTENU": "

NOTA : Loi n° 2008-3 du 3 janvier 2008, article 20 : Les articles L. 121-84-1 à L. 121-84-10 du code de la consommation entrent en vigueur le 1er juin 2008.

" }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000017959728", "@num": "19", "#text": "LOI n°2008-3 du 3 janvier 2008 - art. 19", "@sens": "cible", "@cidtexte": "JORFTEXT000017785995", "@nortexte": "ECEX0768213L", "@numtexte": "2008-3", "@typelien": "CREE", "@naturetexte": "LOI", "@datesignatexte": "2008-01-03" }, { "@id": "LEGIARTI000024503339", "@num": "36", "#text": "Ordonnance n°2011-1012\n du 24 août 2011 - art. 36", "@sens": "cible", "@cidtexte": "JORFTEXT000024502658", "@nortexte": "INDX1116689R", "@numtexte": "2011-1012", "@typelien": "TRANSFERE", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2011-08-24" }, { "@id": "LEGIARTI000028437632", "#text": "Arrêté du 31 décembre 2013 - art. (VD)", "@sens": "cible", "@cidtexte": "JORFTEXT000028429711", "@nortexte": "ESSC1331302A", "@typelien": "CITATION", "@naturetexte": "ARRETE", "@datesignatexte": "2013-12-31" }, { "@id": "LEGIARTI000024506220", "@num": "L121-84-10", "#text": "Code de la consommation - art. L121-84-10 (VT)", "@sens": "source", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CONCORDE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000006161828", "@fin": "2016-07-01", "#text": "Section 11 : Contrats de services de communications électroniques", "@debut": "2004-07-10" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006146556", "@fin": "2016-07-01", "#text": "Chapitre Ier : Pratiques commerciales réglementées", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006133621", "@fin": "2017-07-01", "#text": "Titre II : Pratiques commerciales", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006114371", "@fin": "2017-07-01", "#text": "Livre Ier : Information des consommateurs et formation des contrats", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006084133", "@fin": "2017-07-01", "#text": "Partie législative", "@debut": "1993-07-27" } ] }, "@cid": "LEGITEXT000006069565", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de la consommation", "@debut": "1993-07-27", "@id_txt": "LEGITEXT000006069565", "@c_titre_court": "Code de la consommation" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "TRANSFERE", "LIEN_ART": { "@id": "LEGIARTI000018047987", "@fin": "2011-08-27", "@num": "L121-84-9", "@etat": "TRANSFERE", "@debut": "2008-06-01", "@origine": "LEGI" } }, { "@etat": "ABROGE", "LIEN_ART": { "@id": "LEGIARTI000024506216", "@fin": "2016-07-01", "@num": "L121-84-9", "@etat": "ABROGE", "@debut": "2011-08-27", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

Sans préjudice du tarif appliqué au titre de la fourniture des prestations de renseignements téléphoniques, aucun tarif de communication spécifique autre que celui d'une communication nationale ne peut être appliqué, par les opérateurs de téléphonie mobile, aux appels émis vers des services de renseignements téléphoniques.

" } }, "LEGIARTI000024504635": { "META": { "META_SPEC": { "META_ARTICLE": { "NUM": "L121-84-11", "ETAT": "ABROGE", "TYPE": "AUTONOME", "DATE_FIN": "2016-07-01", "DATE_DEBUT": "2011-08-27" } }, "META_COMMUN": { "ID": "LEGIARTI000024504635", "URL": "article/LEGI/ARTI/00/00/24/50/46/LEGIARTI000024504635.xml", "NATURE": "Article", "ORIGINE": "LEGI" } }, "LIENS": { "LIEN": [ { "@id": "LEGIARTI000024503339", "@num": "36", "#text": "Ordonnance n°2011-1012\n du 24 août 2011 - art. 36", "@sens": "cible", "@cidtexte": "JORFTEXT000024502658", "@nortexte": "INDX1116689R", "@numtexte": "2011-1012", "@typelien": "CREE", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2011-08-24" }, { "@id": "LEGIARTI000032216175", "@num": "34", "#text": "Ordonnance n°2016-301 du 14 mars 2016 - art. 34 (V)", "@sens": "cible", "@cidtexte": "JORFTEXT000032209352", "@nortexte": "EINC1602822R", "@numtexte": "2016-301", "@typelien": "ABROGE", "@naturetexte": "ORDONNANCE", "@datesignatexte": "2016-03-14" }, { "@id": "LEGIARTI000018047985", "@num": "L121-84-10", "#text": "Code de la consommation - art. L121-84-10 (T)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CONCORDE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" }, { "@id": "LEGIARTI000032226595", "@num": "L224-58", "#text": "Code de la consommation - art. L224-58 (V)", "@sens": "cible", "@cidtexte": "LEGITEXT000006069565", "@typelien": "CONCORDANCE", "@naturetexte": "CODE", "@datesignatexte": "2999-01-01" } ] }, "CONTEXTE": { "TEXTE": { "TM": { "TM": { "TM": { "TM": { "TM": { "TITRE_TM": [ { "@id": "LEGISCTA000006161828", "@fin": "2016-07-01", "#text": "Section 11 : Contrats de services de communications électroniques", "@debut": "2004-07-10" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006146556", "@fin": "2016-07-01", "#text": "Chapitre Ier : Pratiques commerciales réglementées", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006133621", "@fin": "2017-07-01", "#text": "Titre II : Pratiques commerciales", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006114371", "@fin": "2017-07-01", "#text": "Livre Ier : Information des consommateurs et formation des contrats", "@debut": "1993-07-27" } ] }, "TITRE_TM": [ { "@id": "LEGISCTA000006084133", "@fin": "2017-07-01", "#text": "Partie législative", "@debut": "1993-07-27" } ] }, "@cid": "LEGITEXT000006069565", "@nature": "CODE", "TITRE_TXT": [ { "@fin": "2999-01-01", "#text": "Code de la consommation", "@debut": "1993-07-27", "@id_txt": "LEGITEXT000006069565", "@c_titre_court": "Code de la consommation" } ], "@date_publi": "2999-01-01", "@date_signature": "2999-01-01" } }, "VERSIONS": { "VERSION": [ { "@etat": "ABROGE", "LIEN_ART": { "@id": "LEGIARTI000024504635", "@fin": "2016-07-01", "@num": "L121-84-11", "@etat": "ABROGE", "@debut": "2011-08-27", "@origine": "LEGI" } } ] }, "BLOC_TEXTUEL": { "CONTENU": "

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Tout fournisseur d'un service de communications électroniques, au sens du 6° de l'article L. 32 du code des postes et des communications électroniques, est tenu d'instituer un médiateur impartial et compétent auquel ses clients peuvent s'adresser en cas de différend relatif aux conditions de leur contrat ou à l'exécution de leur contrat. Les modalités d'intervention du médiateur doivent être facilement accessibles, rapides, transparentes pour les deux parties et confidentielles.

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Article 36 ENTIEREMENT_MODIF (Ordonnance n° 2011-1012 du 24 août 2011 relative aux communications électroniques)